Returns & Refunds

For items sold on consignment, Uniformly is the seller as agent. You have the right to cancel your purchase within 14 days from the day after you receive the item, without giving a reason (change of mind).

To cancel, contact us (or the seller via the order chat) within 14 days stating that you wish to cancel. We will confirm receipt and arrange the return.

Return postage: Unless the item is faulty or not as described, you are responsible for the return postage. Items should be returned in the same condition you received them, with reasonable care taken while you considered them.

When you choose Organise collection, you inspect the item at handover before confirming collection in the app. Because you can check the item in person, change-of-mind returns do not apply to items sold directly by parents and organisations.

However, you are covered if the item is not as described, faulty, or not what you ordered. Tell the seller in the in-app chat on your order page before confirming collection. If you can't resolve it with the seller, contact us and we'll help arrange a refund.

Reminder: Please check the item carefully before you confirm collection. Your confirmation releases the seller's payout - the seller isn't paid until you've collected or received your item.

For posted items sold directly by parents and organisations, change-of-mind returns do not apply. However, you are covered if the item is not as described, faulty, or never arrives.

Report the issue on your order page within 3 days of the item arriving, or within 14 days of dispatch if it hasn't arrived. If you can't resolve it with the seller, contact us and we'll help arrange a refund.

If a posted parcel is lost, the buyer is refunded in full. The seller is responsible for claiming compensation from their carrier; the refund is deducted from the seller's earnings. We recommend tracked postage for every order.

For faulty, misdescribed or non-arrived items, the refund includes the item price, delivery and the buyer fee. For consignment change-of-mind cancellations, the refund includes the item price and the standard delivery charge; return postage is not refunded unless the item was faulty or not as described. Refunds are issued to your original payment method within 14 days.

Most items on Uniformly are pre-loved. When assessing condition, please account for the wear described in the listing; a refund may be reduced where the returned item has been damaged through use beyond what was necessary to inspect it.

To cancel an order or request a refund, use the order chat or contact us through the support channels on our site.