Questions, answered

Uniformly (Uniformly.app) is a free online platform where parents, PTAs and sports clubs buy and sell second-hand school uniforms and sports kits. Founded by a luxury-fashion buyer turned parent, Uniformly keeps quality clothing in circulation and cuts the cost of uniform for growing families. Parents can donate any item to their school in one tap when they list it - the school gets 100% of the sale price. One buyer fee per basket keeps Uniformly running and covers secure payment and buyer protection.

Uniformly works in three simple ways. First, anyone can list a pre-loved uniform for free in minutes - snap a photo, set your price, and choose delivery or local collection. Second, buyers browse, message the seller securely through in-app chat, and check out with Stripe, paying a buyer fee (5% per basket, from 50p, max £2.50; 3.5% over £75) that covers secure payment, buyer protection and running Uniformly. Third, sellers can either manage the sale themselves (Direct, keep 100%) or send items to Uniformly to photograph, store and ship on their behalf (Consignment, 70% payout). Sellers choose whether to donate 100%, 50% or keep 100% of their proceeds.

Every purchase includes buyer protection. Parents can donate any item to their school in one tap when they list it - the school gets 100% of the sale price. One buyer fee per basket keeps Uniformly running and covers secure payment and buyer protection. You can buy direct from sellers or through our consignment service. See how we compare to other second-hand uniform apps.

Any pre-loved school, sports club, scout group, dance school or other team uniform in wearable condition - blazers, jumpers, kilts, trousers, shirts, PE kits, hoodies, match shirts and more. Items should be clean and accurately described with honest photos. You can list them yourself (Direct) or send them to us to sell on your behalf (Consignment).

Send your uniform to us and we handle the rest - we photograph it, create the listing, store it, and ship it to the buyer. Once it sells, you receive 70% of the price. Your earnings go to your Uniformly balance 14 days after the buyer receives the item, so the change-of-mind window has passed. Withdraw to your bank any time from £10. Any funds held for 80 days are released automatically. Consignment is ideal if you'd rather not manage messages, postage and payments yourself.

If something isn't right - an item doesn't match its description, arrives damaged, or you haven't received it - go to your order page and message the seller directly through the in-app chat. For collection orders, you confirm receipt there before the seller's payout is released. If you can't resolve it with the seller, contact us and we'll help.

On any listing page, tap 'Message seller' to ask about size, condition, or collection before you buy. Every conversation happens inside Uniformly - your email address and phone number are never shared with the other party, so pre-purchase questions stay secure and on-platform. For posted orders, the seller receives your name and delivery address only. For collection orders, use the in-app chat to agree a time and a safe public place you both agree on (some schools offer reception collection), then confirm collection on your order page to release the seller's payout.

Choose Organise collection at checkout when you'd rather pick the item up than have it posted. Agree a time and place with the seller in the app (some schools offer reception collection), inspect the item when you collect, then confirm receipt on your order page. Your confirmation releases the seller's payout - the seller isn't paid until you've collected or received your item. Never arrange to pay a seller outside Uniformly's secure checkout.

No! For direct listings it is 100% free to list and sell your own items on Uniformly. You keep 100% of your listed asking price with zero listing fees, zero seller commissions, and zero monthly seller subscriptions. If however, you'd like Uniformly to sell on your behalf (consignment) we charge a 30% commission fee.

It is a buyer fee added at checkout (5% per basket, from 50p, max £2.50; 3.5% over £75) that ensures every purchase is safe. You are fully covered for a refund if your uniform never arrives, is lost in transit, or arrives significantly different from the listing photos.

For baskets up to £75, the buyer fee is 5% per basket, from 50p, max £2.50. For large orders over £75 - such as bulk club kit orders - the fee is 3.5% of the basket subtotal. This keeps the fee proportionate for bigger purchases.

Card processing costs rise with the order value. A 3.5% fee on large orders, like bulk club kit orders, keeps the platform running and is still lower than most marketplaces.

Simple, transparent pricing with zero hidden seller fees: • Direct Listings: Free for sellers (keep 100% of your price). Buyers pay a buyer fee (5% per basket, from 50p, max £2.50; 3.5% over £75) at checkout. One buyer fee per basket keeps Uniformly running and covers secure payment and buyer protection. Sellers keep 100% of their price. • Consignment Listings: 30% commission (we handle photographing, listing, and shipping on your behalf).

Yes. If you list an item at £0, the buyer pays nothing - no buyer fee, no delivery fee (if collection only). Free items are always free. If you add a postage cost for a free item, the buyer pays only the postage.

When your first item sells, you'll verify your details with Stripe, our secure payment provider (about 5 minutes). Then you can withdraw to your bank any time from £10. Any funds held for 80 days are released automatically. Donating to your school? No setup needed. You can set up and track your payouts from your seller dashboard.

Wanted alerts let you know the moment a specific item is listed for your school. If you can't find the size you need, tap 'Get alerted' on any school shop page or on the search results page, pick your school, the item type (jumper, blazer, polo, etc.) and the size. We'll email you as soon as a matching item goes live. You can manage and cancel your alerts from your dashboard.

No. When you list an item, choose 'Donate 100% to [School]' or 'Donate 50%, keep 50%' and pick your school. The full amount (or half) goes straight to your school - no Stripe setup, no bank details, nothing to set up. You only need to set up Stripe payouts if you choose 'Keep 100%' or 'Donate 50%' and want to receive your share.

When listing an item, sellers actively choose one of three options: donate 100% of the full item price, donate 50%, or keep 100%. The recipient defaults to your saved school or club if you have one, but no donation option is pre-selected - you must actively pick one before publishing. You can change the recipient to any verified school or club, or choose to keep 100%.

Yes! While the listing wizard defaults to your saved school/PTA, you can easily change the donation target to any verified local club or organisation during the listing process, or choose to keep 100% of the proceeds yourself.

All donated proceeds are transferred directly via Stripe Connect to the verified recipient entity's account. If an item is listed with a 100% donation, the full item price goes directly to the target entity; if listed with a 50% donation, half the item price goes to the designated entity and half is credited to the seller.

If you select "Keep 100% of proceeds" (0% donation split), your earnings go to your Uniformly balance once the order is complete. Withdraw to your bank any time from £10. Any funds held for 80 days are released automatically. Buyers still pay the standard buyer fee at checkout.

Joining our email list is 100% free! It simply means you'll receive news, product updates, and seller tips via email. There are zero hidden costs, mandatory seller fees, or recurring subscription charges for receiving updates, and you can unsubscribe at any time. (Note: Optional paid tools for organisations-such as Uniformly Pro POS software-are completely separate and only activated on demand.)

Parents who list items directly keep 100% of their selling price with zero listing or seller fees. When an organisation (such as a school, PTA, or sports club) lists physical stock directly through their portal, the designated organisation keeps 100% of the sale price. Parents can also donate any item to their school or club in one tap when they list it - the organisation gets 100% (or 50% if the seller chooses) of the sale price, paid to the organisation's verified bank account monthly or four times a year.

Organisations choose a payout schedule in their portal: monthly (first working day of each month) or four times a year (October half-term, December, Easter and end of July) – your choice. Funds are paid to the organisation's verified bank account via Stripe Connect when the balance reaches £20. Minimum £20; balances under £20 roll over to the next payout. An automatic safety payout is triggered if any funds have been held for 80 days. Organisations can also use the 'Pay out now' button once the balance reaches £20.

Every organisation undergoes mandatory business and entity verification via Stripe Connect to ensure payout accounts match the official entity. Personal bank accounts cannot be connected to an official profile for a designated organisation.

Sellers and organisations can withdraw funds only once an order is complete. For collection orders, that's when the buyer confirms collection. For posted orders, it's when the buyer confirms receipt, or automatically 14 days after the seller marks it dispatched if no issue has been raised. Raising an issue pauses the payout. Sellers can withdraw from £10; organisations from £20. Any funds held for 80 days are released automatically.

You don't have to choose-Uniformly is designed to complement your existing operations, not replace them. Keep running your traditional pop-up sales, drop-offs, and physical uniform banks exactly as you always have. Uniformly acts as a 24/7 online shop for your stock, and parents can donate items to your school in one tap whenever they sell - you receive 100% of donated items, paid to your organisation's verified bank account monthly or four times a year.

Yes! We make transitioning or cross-listing inventory quick and effortless. Using our digital stock tools, you can rapidly upload your existing inventory without tedious manual re-entry. Whether you want to move your full catalogue over or simply use Uniformly alongside your current system to reach a wider parent audience, our team can guide you through a smooth data transfer.

You already keep 100% of your own stock at physical sales, and that doesn't change: list the same stock online through your portal and you still keep 100%, with your shop open 24/7. On top of that, parents who would otherwise sell outgrown uniform elsewhere can donate the proceeds to you in one tap when they list.

For physical donations dropped off at your site, your team retains total control by inspecting and uploading items yourselves via your portal's own stock tools – no commission applies to your own stock. For direct parent-to-parent sales, the platform operates independently of official PTA inventory through community guidelines and our support team, completely removing any quality-control or dispute-handling burden from your volunteers.

Uniformly operates on a zero-mandatory-admin model. Unless you choose to list direct stock, your committee never has to manage digital listings, track payments, or handle buyer support. Parents list, sell, and exchange items directly between themselves. You simply claim your official hub, share your pre-made QR flyer, and parents can donate items to your school when they list them, with the money paid to your verified bank account monthly or four times a year.

Strict verification protects your organisation's funds and ensures compliance. Payouts are routed through Stripe Connect to guarantee that raised money goes directly into your official, verified bank account-never a personal account. Verification usually takes 10–15 minutes and needs the organisation's bank details, an organisation document, and photo ID for the person setting it up.

No. All organisations (schools, local PTAs and clubs) get a free shop forever - including custom branding, donated items and own-stock sales paid to your school, and Mark as sold for in-person sales (use your own card reader or cash). Scan to pay is available with Pro or a £9 sale-day pass. Uniformly Pro (£6/month or £49/year) also adds website embed and priority support. Just one sale day? A 7-day pass is £9. Academy trusts and multi-site organisations can contact us for a multi-site plan.

Uniformly Pro (£6/month or £49/year, cancel anytime) includes Scan to pay (parents pay on their own phone with Apple Pay, Google Pay or card via Stripe; the standard buyer fee applies (5% per basket, from 50p, max £2.50; 3.5% over £75)). Pro also includes website embed (storefront widget and direct buy links for your own website) and priority support. Every organisation gets Mark as sold for free - a volunteer taps an item and picks Card using your own reader, Cash or Other (no Uniformly fee, the organisation keeps the money directly). Both sync live with online stock so an item can't sell twice.

Keep-100% purchases are charged to the seller's own Stripe account, so the seller is the merchant of record and your statement shows the seller's name followed by UNIFORMLY. Purchases of items being donated to a school or club are charged by Uniformly, which passes the donated share to the organisation's verified account once the order is complete – your statement shows UNIFORMLY.

If you run a few sale days a year, passes are cheapest; Pro adds year-round embed, reports and support. A 7-day pass (£9) unlocks Scan to pay for 7 days. It's a one-off purchase, no subscription. If you run sales regularly, Pro (£6/month or £49/year) is better value.

We're offering our first 25 schools and clubs Uniformly Pro free for 12 months. No card needed, no automatic charge. The offer is limited to one Founding School place per organisation. At the end of the 12 months, your organisation automatically reverts to the Free plan unless you choose to subscribe to Pro (£49/year or £6/month). We'll email you 30 days and 7 days before the end date so you can decide. We'll never charge you automatically. If all 25 places have been taken, you can still try Pro with a £9 sale-day pass.

Mark as sold is available on every plan - a volunteer takes payment themselves at the stall, taps the item on the POS screen and chooses Card (using your own card reader such as SumUp or Square), Cash or Other. The item is removed from online stock instantly and recorded in your sales report with no Uniformly fee; your organisation keeps the money directly. Scan to pay is available with Pro or a £9 sale-day pass - parents scan a printed QR code on the item tag (or a table QR that opens your full stock list), check out through Uniformly with Apple Pay, Google Pay or card, and the standard 5% buyer fee applies. The item is marked sold instantly and the parent sees a big green PAID screen to show the volunteer. You can use either or both at the same event.

Yes. Custom branding - your organisation's logo in the portal header, a primary brand colour accent, and a dedicated portal web address (uniformly.app/schools/your-name or /clubs/your-name) - is included at no cost on every organisation account, including the free plan.

Yes! With an active Pro subscription, your Organisation Admin Portal includes ready-to-use "Website Integration" tools. You can copy-paste a simple embed code (iFrame widget) onto your school, club, or PTA website so parents can browse and buy pre-loved uniform items directly on your site, or add a direct "Buy Uniforms" link to your main navigation menu.

No technical knowledge is needed. Uniformly automatically generates ready-to-use code snippets and direct links for Pro subscribers. Simply copy the code from your admin panel and paste it into your website builder (such as WordPress, Wix, Squarespace, or Webflow).

If your Pro subscription expires or is cancelled, embedded website widgets and direct buying buttons on your external site will automatically be disabled and display a polite notice directing visitors to your standard Uniformly portal page. Renewing or reactivating your Pro subscription will instantly re-enable direct purchasing on your site without needing to replace the embed code.

Your PTA lead logs in and taps 'Start a sale day'. Volunteers open the link on their phone and enter the 4-digit PIN - no account needed.

Invite them from Team in your dashboard as Admin or Volunteer. Volunteers can only use sale-day mode - they can't see payouts or bank details.

We're happy to help with anything - from a tricky order to an organisation partnership. Reach the team at info@uniformly.app and we'll get back to you as soon as we can. For schools and PTAs, see our For Schools / PTAs page; for clubs and teams, see our For Clubs page.

Yes! You can save Uniformly directly to your phone's home screen so it works just like a native app without taking up store storage. • On iPhone (Safari): Tap the Share button (square with arrow pointing up) -> Scroll down and tap 'Add to Home Screen' -> Tap 'Add'. • On Android (Chrome): Tap the three dots menu in the top right -> Tap 'Add to Home screen' or 'Install app' -> Confirm. Once added, the Uniformly icon will sit on your home screen for quick, one-tap access!

The seller sets the postage cost when they list the item. The buyer pays it at checkout as part of the total, along with the item price and the buyer fee. The seller then uses that postage cost to send the item.

When an item sells, the seller packages it and posts it using the postage cost the buyer paid. They then go to their order page and mark the item as dispatched. They can add a tracking number if they have one. The buyer is notified that the item is on its way.

Yes. Sellers can add a tracking number when they mark an item as dispatched. The buyer sees the tracking number on their order page. We recommend using a tracked service for posted items.

If a posted parcel is lost, the buyer is refunded in full. The seller is responsible for claiming compensation from their carrier; the refund is deducted from the seller's earnings. We recommend tracked postage for every order. The buyer should report the issue on their order page before confirming receipt, or within 3 days of the item arriving, or within 14 days of dispatch if it hasn't arrived.

Sellers can offer collection, postage, or both. If they offer postage, they set the postage price, which you see before you pay. The seller posts the item and marks it dispatched (with tracking if available). The seller is paid when you confirm receipt, or automatically 14 days after dispatch if no issue is raised.